About Shallowfish.com Merchandise:
Most of the items on this site are mailed to our customers directly from the Artist’s themselves. We stand by the quality and craftsmanship of each item we offer. Our goal is to make you a happy customer. Please review the specifics of our shipping policy below.
Shipping and Packing Details:
Sold Artwork will be securely packed and shipped by the Artist(s) to the address specified by the buyer through reputable carriers. Shallowfish.com will not participate in the packing and shipping process, and in no event is Shallowfish.com liable for any loss or damages of any kind arising from the packing and/or shipping of the Artwork. The Artist will assume the risk for the Artwork until it is shipped to the buyer, thereafter the risk will be assumed by the buyer and the carrier. Transfer of ownership will in no case be completed until payment for the Artwork has been received in full. Buyers are responsible for the posted purchase price of the Artwork, any insurance, packing, freight and shipping fees associated with the purchase, and any applicable sales tax as outlined in our invoice. Buyers are also responsible for any customs fees, customs clearance fees, taxes and duties associated with international shipping. We reserve the right to refuse to sell to any buyer if we suspect a fraudulent or suspicious transaction.? Each order’s shipping price varies depending on quantity, weight and destination. Shipping estimates are from the time the Post Office receives your package. Most of our items are processed within 24-48 hours (except weekends and holidays), but check the product web page for details, since a number of the items we offer require days or even weeks to create and ship.
Loss or Damage:
In the event any shipped and insured Artwork is lost or damaged during shipping, the shipping carrier and its insurance agents assume responsibility and liability for the lost or damaged item. Under no circumstances will Shallowfish.com and/or the Artist be in any way held liable or responsible for the loss or damage to the shipped Artwork.
We accept payment using the following: MasterCard, Visa, Discover, American Express and PayPal. All posted prices are in US dollars.
If an item is unexpectedly back ordered, we will contact you immediately to let you know your options.
Countries To Which We Ship Merchandise:
Shallowfish ships to the following countries:
United States of America, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Cuba, Denmark , Dominican Republic, Ecuador , El Salvador, Finland, France, Germany, Greece, Guatemala, Haiti, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan , Luxembourg, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Panama, Peru, Portugal, Puerto Rico, Saint Kitts And Nevis, Saint Lucia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad And Tobago, Turks And Caicos Islands, United Kingdom, Venezuela, Virgin Islands.
Shallowfish™ Return & Damage Policy:
If you are not 100% satisfied with your merchandise when you receive it, please email Shallowfish within seven (7) days and we will refund your purchase price. You will be responsible for the return shipping. We will not reimburse the purchase price until the Artist receives the items(s) you are returning. Your return must be in original condition (not altered or undamaged in any way) and must be received by the shipping artist within 30 days of your original order. There will be a 15% restocking fee for all returned items. We will not accept returns or exchanges after the 30-day period. If one of our Artists mistakenly ships you the wrong item or the item is defective, they will reimburse you for the cost of shipping the item back to them and the cost of shipping you a replacement.
We must be notified of any damages or shortages within 48 hour receipt of product in order to obtain a return authorization. Custom orders may not be returned unless we have made an error or the item has been damaged in transit.
To return an item, follow these steps:
1. Before you do anything, send an email to shallowfish@.comcast.net with details about your order and stating the reason for the return,
2. A Customer Service representative will reply by email. A refund (minus shipping, handling and restocking fees) will be issued within two weeks of the item being returned in original condition.
Items that are shipped back to us without following the above policy will be refused!
Please Note: It is the customers responsibility to pay the return freight.
Security of Transactions:
You can be assured that when placing your order through the Shallowfish website your details are secure. The Shallowfish website uses SSL (which stands for “Secure Sockets Layer”), the de facto standard for Internet security. SSL is an open protocol for secure data communications across the computer networks.
SSL provides a straightforward method for adding strong security to existing applications and network infrastructures. SSL is application protocol independent and provides encryption, which creates a secured channel to prevent others from tapping into the network; authentication, which uses certificates and digital signatures to verify the identity of parties in information exchanges and transactions; and message integrity, which ensures that messages cannot be altered en route.